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RMA 服务

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Error Code Table

Note: Hang up = Blue screen or system freeze

System issue (S *)

s1

No Power

s2

No Display

s3

Hang up (Before entering OS)

s4

Hang up (during entering OS)

s5

Hang up (after entering OS)

s6

Auto Reboot

Compatible issue (C *)

C1

Storage Device

C2

Power Source

C3

USB peripheral

C4

Memory Module

C5

Add on cards

C6

Others

Function issue (F *)

F1

Touch

F2

Display

F3

USB peripheral

F4

Ethernet

F5

Express Card

F6

Others

Software/ Firmware issue (SF *)

SF1

Driver

SF2

Application program

SF3

BIOS

SF4

Others

SF5

-

SF6

-

Appearance issue (A *)

A1

Panel / Touch damage

A2

Enclosure / Housing Damage

A3

Connector damage

A4

Cable damage

A5

Others damage

A6

-

Note

  1. OS : Operation System such as (Windows/ Linux.....).
  2. If it is a compatible issue, please put relative devices part no. on "Remark column".
  3. If possible, please share the damaged appearance location picture to enhance analysis turnaround time.
  4. Please share your detail failure symptom if available. Your assistance is highly appreciated.

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